grandpashabet Privacy Policy

1 Who We Are

grandpashabet is an online gaming platform operating at grandpashabet.cc, providing casino games, card games, fishing games, and bingo to players in Bangladesh. When this Privacy Policy refers to "grandpashabet", "we", "us", or "our", it means the grandpashabet platform and its operating entity.

grandpashabet acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it safe.

If you have any questions about how grandpashabet handles your personal data, or if you want to exercise any of your data rights, you can reach our privacy team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Data We Collect

grandpashabet collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment processors. Here is a breakdown of what we collect and why:

grandpashabet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

3 How We Use Your Data

grandpashabet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes you would not reasonably expect. Here is how we use the data we collect:

• Account Management: To create, maintain, and secure your grandpashabet account, including login authentication and password recovery.
• Payment Processing: To process your BDT deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that transactions are legitimate.
• Identity Verification: To confirm your age and identity as required for responsible gaming compliance and fraud prevention.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your grandpashabet account.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the grandpashabet platform.
• Responsible Gaming: To monitor gaming patterns and identify players who may need support, and to enforce deposit limits or self-exclusion requests.
• Platform Improvement: To analyse how players use grandpashabet and improve the platform's performance, game selection, and user experience.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

grandpashabet does not use your data for automated decision-making that produces significant legal effects without human review. If a decision about your account is made based on automated analysis — such as a fraud flag — you have the right to request human review of that decision.

4 Legal Basis for Processing

grandpashabet processes your personal data on the following legal grounds:

• Contract Performance: Processing your account data, payments, and game activity is necessary to fulfil our contract with you as a grandpashabet player.
• Legal Obligation: Some data processing — such as identity verification and transaction records — is required by law and cannot be opted out of.
• Legitimate Interests: grandpashabet has a legitimate interest in preventing fraud, maintaining platform security, and improving our services. We only rely on this basis where it does not override your rights.
• Consent: Where we rely on your consent — such as for optional marketing communications — you can withdraw that consent at any time by contacting grandpashabet support.

5 Data Sharing and Third Parties

grandpashabet does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment Processors: We share transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity Verification Services: We may use third-party KYC providers to verify your identity documents. These providers are contractually bound to handle your data securely and only for verification purposes.
• Fraud Prevention Services: grandpashabet uses fraud detection tools that may process your IP address, device data, and transaction patterns to identify suspicious activity.
• Legal Authorities: grandpashabet will disclose personal data to law enforcement or regulatory authorities when required by law or in response to a valid legal order.
• Business Transfers: In the event of a merger, acquisition, or sale of grandpashabet's business, your data may be transferred to the new entity. You will be notified of any such transfer.

6 Cookies and Tracking

grandpashabet uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential Cookies: Required for the grandpashabet platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without stopping use of the platform.
• Functional Cookies: Remember your preferences, such as your preferred language or display settings on grandpashabet.
• Analytics Cookies: Help grandpashabet understand how players use the platform — which pages are visited most, where players encounter problems, and how we can improve. This data is aggregated and anonymised.

grandpashabet does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie settings through your browser. Note that disabling essential cookies may prevent grandpashabet from functioning correctly.

7 Data Retention

grandpashabet retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Here is our general retention approach:

• Active Account Data: Retained for the lifetime of your grandpashabet account plus a minimum of 5 years after closure, as required for financial record-keeping.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of 5 years to comply with financial regulations.
• Identity Verification Documents: Retained for the duration of your account and up to 5 years after closure.
• Support Communications: Chat logs and email correspondence are retained for 2 years after the conversation is closed.
• Technical Logs: Server logs and security logs are retained for 12 months and then deleted or anonymised.

When data is no longer required, grandpashabet securely deletes or anonymises it so it can no longer be linked to you as an individual. You can request early deletion of your data subject to legal retention requirements — see Section 8 for details.

8 Your Privacy Rights

As a grandpashabet player, you have meaningful rights over your personal data. grandpashabet takes these rights seriously and will respond to all requests promptly. Here is what you can ask for:

To exercise any of these rights, contact grandpashabet at [email protected] with your registered mobile number and a description of your request. We will verify your identity before processing any data request to protect your account security.

9 Security Measures

grandpashabet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

• All data in transit is protected by TLS 1.2 or higher encryption.
• Sensitive data at rest — including payment information and identity documents — is encrypted using AES-256.
• Access to player data is restricted to authorised grandpashabet personnel on a need-to-know basis, with all access logged and audited.
• grandpashabet systems are monitored 24/7 for suspicious activity and potential security incidents.
• Regular security assessments and penetration testing are conducted on the grandpashabet platform.
• Staff with access to personal data receive regular training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your grandpashabet account has been compromised, contact support immediately so we can take protective action.

10 Children's Privacy

grandpashabet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the grandpashabet platform in any way.

If grandpashabet discovers that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you believe a minor has registered on grandpashabet, please contact us at [email protected] so we can investigate and take action promptly.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. grandpashabet also supports third-party parental control software — visit our Responsible Gaming page for more information.

11 Changes to This Privacy Policy

grandpashabet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "last updated" date at the top of this page.

For significant changes that materially affect how we use your data, grandpashabet will notify registered players via their registered mobile number or through an in-platform notification before the changes take effect. Minor clarifications or corrections may be made without specific notification.

Your continued use of grandpashabet after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using grandpashabet and contact support to close your account and withdraw your balance.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how grandpashabet handles your personal data, please get in touch with our privacy team:

• Email: [email protected]
• Live Chat: Available within the grandpashabet platform after login — fastest response for urgent matters.
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments, and data.

grandpashabet aims to respond to all privacy-related enquiries within 5 business days. For data rights requests — such as access, correction, or deletion — our response time is up to 30 days as described in Section 8.

We also encourage you to review our Terms and Conditions and Responsible Gaming pages for a complete picture of how grandpashabet operates and how we look after our players.